SHIPPING POLICY - GENERAL CONDITIONS

NorthWest Builders Network will use reasonable commercial effort to ship ordered products on the same business day after the order is placed, if the order is received before 10 AM local time, or on the next business day, if the order is received after 10 AM local time. Delivery times do not include weekends or holidays.

Products are available to be shipped only to locations in the United States! Shipping addresses must be a physical location. Orders cannot be shipped to P.O. Boxes or P.O. Zip Codes. Coupons, rewards, and other special promotions cannot be applied to Delivery charges. Delivery charges are non-refundable, except in the case of damaged or defective merchandise.

Rush Delivery: Delivery in 1 to 3 business days is available on most merchandise. An additional charge may apply and will be calculated at checkout. Some products require expedited shipping due to size, weight or the perishable nature of the product. Additional charges are listed on the product detail page. Most carriers, including UPS, FedEx and DHL require one day to process your order, so please allow adequate time for this in your delivery computation.

Address Verification: We verify the name and address on your order against the bank's records. We will not process the order unless all billing and shipping information can be verified. If you share a card with a family members, please be sure your name is on the account.

Shipments to Alaska, Hawaii and Puerto Rico: require an additional delivery charge. Due to the unique nature of the item, some products cannot be shipped to Alaska, Hawaii or Puerto Rico.

All orders are subject to product availability. If there is any problem with shipping your product in the stated time, we will attempt to notify you and let you know when you can expect your shipment. You must provide a valid email address on your order for us to contact you about shipping delays or backorder status. Some items may require additional shipping costs and delivery time due to weight, if so you will be contacted with a shippinq cost and estimated time of delivery (ETA).

If your order is placed on backorder, we will still send it via the shipping method you originally specified, unless you notify us otherwise. You can also call us at: 541-868-0120 Monday through Friday 9 am to 5 pm to inquire about your orders' status, or login to Your Account and review your order(s) status online.

We accept Mastercard, Visa, Discover, American Express, & Approved Purchase Orders. You can fill in our online Credit Application to set up an account and start using purchase orders with us. Normal delivery is by 'Ground' via UPS or FedEx in 7 to 10 business days. Priority Mail may be substituted for Ground on smaller orders. Packages or products that weigh over 100 lbs. may be shipped FOB (Freight On Board) from the manufacturers facility unless other arrangements are made. Special 'Priority Shipping' and 2nd Business Day Air is available on many items.

You can also call in, fax or mail your order. See Ordering Options for complete details.

Email Support is available through our Customer Support department.

SHIPPING METHODS AND COSTS

Shipping methods and cost are determined by product weight and ship to zip code and can be determined on the order page at checkout.

Shipping Your Order

Once your order has shipped, the method of shipping and the carrier will determine when it arrives at your door. Exceptions are communicated on the item's product information page and in the shopping cart on our Web site. For example, items sold as made-to-order or custom built may have an estimated delivery time of 14-21 business days from the time of order, as stated on their product information page.

Below is a simple chart of estimated delivery times based on the length of our warehouse processing time and the average time it takes the carrier to deliver your order to your door step.

Shipping Method	Estimated Warehouse Processing Time	Estimated Delivery Time (after your item leaves the warehouse)	Total Estimated Delivery Time (from the time you place your order)
Ground	1 - 2 Business Days	5 - 7 Business Days	6 - 9 Business Days
3 Business Days	1 Business Day	3 Business Days	4 Business Days
2 Business Days	1 Business Day	2 Business Days	3 Business Days
Next Day	1 Business Day	2 Business Days	3 Business Days
Freight	1-2 Business Days	5-20 Business Days	7-22 Business Days

Please Note:
We will use reasonable commercial effort to ship ordered products on the same business day after the order is placed, if the order is received before 10 AM local time, or on the next business day, if the order is received after 10 AM local time. Delivery times do not include weekends or holidays.

Some items may be subject to a surcharge if they're too large, heavy or unusually shaped to ship normally. In most cases, we will attempt to contact you before shipping with additional information.

We're pleased that you have chosen to shop at nwbuildnet.com, and we appreciate your patience as we fill and ship your order. We make every effort to email you tracking information on your order within 1 business day of order placement. For additional information or questions about your order's arrival time, call 1-888-810-8296 8 am to 5 pm PST.

PRODUCT REFUNDS

All refunds will be issued to the credit card account from the original purchase. We'll issue you a full refund to your credit card for the price of any item that you return if your return is received within 30 days of the PURCHASE date, less shipping costs. If you are returning a gift, we will refund the credit card used by the purchaser. We do not offer store credit at this time. Software and downloaded products are not refundable. Please click on the 'Returns' tab above for details.

It takes up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact

OUR RETURN POLICY FOR ITEMS PURCHASED ONLINE

Your complete satisfaction is our goal.

Please take up to 30 days to review any item ordered on our website. If you are not 100% satisfied with the product, or you decide a product is not what you expected, simply return it and we will gladly credit your charge card for the original purchase price of the product, less shipping charges. Merchandise must be returned in unused, like-new condition. Some restrictions may apply (please see below for details). If there is a problem with your order, please contact us immediately at: 1-888-810-8296 so we can promptly resolve it for you.

Return Instructions
To start the return process, call us at 1-888-810-8296 and we'll promptly provide you with detailed instructions on how to return your merchandise for a refund or exchange. We will also provide you with a Return Authorization (RA) number for each return, which is valid for 14 days. The valid RA number must be included with your return in order to assure proper credit. We are not responsible for merchandise returned without a valid RA number.

Important note:
Except in cases where the return is the result of a shipping error or the item arrives damaged or defective, original shipping charges are non-refundable.

Return Policy Basics - Please see Policy Exceptions Below
Merchandise in unused, like-new condition must be returned within 30 days of order date, with the following exceptions, for which different terms apply:

• Software or Downloaded products
• Custom made or made-to-order products
• Videos & DVD's
• Special ordered items
• Garden Furniture & Accessories
• ADA tables & benches
• Gift Certificates

Manufacturer's warranties may also give you additonal protection. See Warranty tab on individual product pages, or contact us for additional information.

Refunds
A refund can only be issued to the original credit card used for purchase. All returns must include the following:

1. A copy of your original Receipt
2. A copy of your original Packing Slip
3. Return Authorization number (RA)

Damaged Items and Shortage Claims
Please inspect all merchandise immediately upon receipt. Any damaged or missing items must be reported within 3 business days of delivery by calling toll free 1-888-810-8296 8 am to 5 pm PST.

Return Policy Exceptions

Software Products

Software is not refundable unless returned unopened in original packaging with documentation, or the software is defective. If your software is defective we will exchange the software for the same as purchased. Special return options may be available for selected software publishers, please see Warranty & Return info on individual product pages for details.

Downloadable Products

Please note that we cannot provide a refund for any downloaded software, books, videos, DVD's, white papers or other downloaded documents or files. If you are unsure which software is right for you, ask us BEFORE you buy, and we can help you decide.

These products are NOT returnable

Videos & DVD's
Special ordered items
Garden Furniture & Accessories
ADA tables & benches
Gift Certificates

Please notify us promptly if your order is inaccurately fulfilled.

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SOFTWARE RETURNS

Software or Downloaded products
Software is not refundable unless returned unopened in original packaging with documentation, or the software is defective. Special return options may be available for selected software publishers. Please click the 'Warranty' tab for specific return policies on individual Software products. Please note that we cannot provide a refund for any downloaded software, books, white papers or any other downloaded documents.

If your software is defective we will exchange the software for the same as purchased. If you are unsure which software is right for you, ask us BEFORE you buy, and we can help you decide.

BUILDERS MARKETPLACE GUARANTEE

Please take up to 30 days to review any item ordered on our website. If you are not 100% satisfied with the product, or you decide a product is not what you expected, simply return it and we will gladly credit your charge card for the original purchase price of the product, less shipping charges.

100% Satisfaction Guarantee! Ordering from NorthWest Builders Network, Inc. Is Risk-Free to you!

Merchandise must be returned in unused, like-new condition. Some restrictions may apply (please see Return Policy Exceptions* below for details). If there is a problem with your order, please contact us immediately at: 1-888-810-8296 so we can promptly resolve it for you.

* Return Policy Exceptions

• Software or Downloaded products
• Custom made or made-to-order products
• Videos & DVD's
• Special ordered items
• Garden Furniture & Accessories
• ADA Tables & Benches
• Gift Certificates

No returns or credits allowed for these products. Please click on 'Returns' tab above for detailed information on all Returns. Manufacturer's warranties may give you additonal protection. See Warranty tab on individual product pages, or contact us for additional product warranty information.

Please notify us promptly if your order is inaccurately fulfilled.

Please call our toll free number: 1-888-810-8296 8 am to 5 pm PST if you require specific product warranty info.

1158 High Street Suite 203
Eugene, OR 97401-3236
Ph: 541-868-0120
fx: 541-868-0793
Email: